Senior Specialist - Internal Communications

Job Title

Senior Specialist - Internal Communications

Business

ENOC

Job Purpose

As the Senior Specialist in Internal Communication at ENOC Group, the candidate will play a pivotal role in fostering a cohesive and informed organizational culture by developing and executing strategic internal communication initiatives. The primary objective will be to ensure effective communication channels and content delivery mechanisms that engage, inform, and align employees with the company's mission, values, and objectives.
The candidate will work closely with multiple stakeholders in the organization to ensure the successful execution of the internal communications strategy, which is developed in alignment with organizational objectives. This strategy will focus on increasing awareness of key projects and initiatives amongst employees, enhance motivation and loyalty towards their work and company, and contribute to building a ONE ENOC corporate culture.
Additionally, the candidate will provide support for the organization’s internal response to emergency or crisis situations. The candidate will collaborate closely with cross-functional teams to create compelling and relevant communication materials that resonate with diverse audiences across various platforms. The candidate will leverage expertise to assess communication needs, track key performance indicators, and continuously refine communication strategies to enhance employee engagement, satisfaction, and retention. This role offers an exciting opportunity to drive positive organizational change through the power of effective internal communication, ultimately contributing to the company's overall success and growth.

Principal Accountabilities

Strategy Development and Implementation:
• Responsible to develop, design, and implement strategic internal communication plans aligned with organizational objectives to effectively engage employees and foster a cohesive corporate culture.
• Liaise with key stakeholders across departments to identify communication needs, goals, and objectives, ensuring alignment with overall business strategies.
• Monitor and measure the effectiveness of internal communication initiatives through the use of key performance indicators and feedback mechanisms, making adjustments as needed to optimize results.

Content Creation and Channel Management:
• Design and implement compelling and relevant communication content, including announcements, newsletters, presentations, and other materials, to effectively convey key messages to internal audiences.
• Manage internal communication channels, including intranet, email newsletters, and digital signage, to ensure timely and consistent delivery of information.
• Provide guidance and support to leadership and management teams in communicating organizational changes, initiatives, and policies to employees in a clear, transparent, and engaging manner.

Crisis Communication and Stakeholder Liaison:
• Develop and maintain crisis communication plans and protocols to ensure the organization's readiness to respond effectively to emergency situations or crisis events.
• Act as a liaison between various departments to facilitate cross-functional communication and collaboration on key projects and initiatives.
• Serve as a trusted advisor and resource to colleagues on internal communication matters, providing expertise, guidance, and support as needed to promote a culture of effective communication throughout the organization.

Supporting Team Development:
• Accountable to provide mentorship and guidance to junior team members to support their career development and enhance their skills within the internal communication function.

Employee Communications & Advocacy:
• Implement development of a ‘Brand Ambassador’ programme to utilize employees as champions of the brand, reflecting key messages and acting as channels of word-of-mouth.
• Serve as the SME and owner of internal initiatives (e.g., ENOC insider, newsletters, internal comms) that will keep employees informed of ENOC’s most recent news, updates, and initiatives across the different businesses.
• Responsible to promote programs (e.g., team-building activities, townhall meetings) that will enhance employee engagement, foster a sense of belonging to ENOC, and build brand advocates/ambassadors.
• Lead creation and distribution internal communications, including newsletters, intranet content, and executive messages.
• Responsible to promote two-way communication channels within the organization to encourage feedback and engagement from employees.
• Develop employee recognition and rewards programs to acknowledge and appreciate employee contributions and achievements for IPOC’s.
• Manage alignment of internal communication efforts with external messaging to maintain consistency and reinforce the company’s brand and strategic goals.

Additional Principal Accountabilities

Financial Management
• Develop an annual budget for internal communication section and feed into the budgeting process for PR and Reputation function.
• Provide internal communication expenses forecasting regularly to assess adherence to annual budget.
• Liaise with PR and reputation team members to identify immediate initiatives and plans in alignment to departmental strategy and company objectives.
• Monitor expenses and ensure that spending stays within budget.
• Collaborate with cross-functional teams to identify cost-savings opportunities within PR and reputation function.
• Ensure compliance with internal and external regulations.
• Communicate effectively with agencies to gather input and provide updates on budget status.

Cyber Information Security Responsibilities

Comply with all applicable information security policies, standards, and procedures.
Classify and protect information assets in accordance with the Data Classification Standard.
Participate in mandatory information security awareness and training programs.
Support information security initiatives and activities within the organization.
Consider information security requirements when managing changes involving information assets.
Report security incidents, vulnerabilities, weaknesses, or non-compliance in accordance with established procedures.
Fulfil role-specific information security responsibilities and contribute to maintaining the effectiveness of the Information Security Management System (ISMS).

Experience

Education
• Degree: Bachelor's degree in communications, journalism, public relations, or a related field
• MBA or master’s degree is preferable.
Experience
• 7 years’ experience in Public Relations, Communication or related field is required
• Proficient computer skills, including Microsoft Office Suite and Google Docs, internal communication tools.
• Extensive knowledge of the company.
• Proven track record of successfully implementing creative internal communications campaigns that engage and inspire employees.