SENIOR SUPPORT SPECIALIST

Job Title

Senior Support Specialist

Business

SHARED SERVICES, GHR & NBD

Job Purpose

Delivers second line support to end users in the organization and responsible for solutions maintenance, modifications, performance, capacity, upgrades and administering applications and solutions.

Responsible for assisting in the design, delivery, and improvement of applications and systems.

Principal Accountabilities

Operational

• Should be able to work independently as well as in team. Must possess good analytical and problem-solving skills. Should possess ability to explain technical matters in non-technical terms to customers
• Should be able to effectively communicate (verbal or in written) with Customers, team members and Product vendors on the matters related to all functional or technical areas
• Documents and maintain Knowledge database to share experience and knowledge with team members in order to enhance efficiency and reduce single person dependence
• Coordinate work tasks with Customer, team members, and Product Vendors to perform the tasks assigned efficiently in Timely manner

Additional Principal Accountabilities

Experience

Education

• Degree: Minimum Bachelor’s degree in Computer Science, Engineering or equivalent
• Preferable professional certifications: Certification in products like MCSD etc

Experience

• 5+ of Information Technology experience
• 2+ years of relevant working experience