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Date: 14-Nov-2021

Location: DUBAI, AE

Company: ENOC

Job Title

Sales Representative


Vehicle Testing & Registration

Job Purpose

Under the day to day supervision of Fleet Sales Supervisor, the Sales
Representative are responsible to manage/provide Tasjeel services at the
designated fleet account counter in the sites. Also responsible to visit
potential companies in the market to get targeted number of fleet account.

Principal Accountabilities

3.1 Sales
Responsible to achieve daily/monthly/yearly sales targets and number of fleet accounts that are set by Fleet sales supervisor/Account Manager.

Visit potential companies in the market and offer Tasjeel services to obtain
targeted fleet account.

3.2 Customer Service

Maintain a high standard of customer service at the designated counter in the site and deal with all the customers in a highly professional and cordial manner. To ensure that the customer leaves the counter with all his transactions completed and that he/she is correctly guided to proceed to other depts.

Handles all customer complaints, in his shift, in a professional and
courteous manner. Achieve targeted customer satisfaction index score &
Mystery shopper score at the sites.

3.3 Site Level

Responsible to manage data entry from Customers' Documents on RTA & Sharjah Policy system and ensure that the correct information required by RTA is also entered in the system for proper processing for testing and registration purpose.

Responsible for cash transactions at the counter, where applicable, and tallying of cash with the system printouts at the end of the shift and safe handing over of the same to Fleet Sales Supervisor.

3.4 Site Image

To behave confidently and ensure the proper projection of company's image to the customers.

Maintain Good relation with RTA & Tasjeel staff. Make sure fleet companies do not overcrowd the test-bays or the waiting hall and ensure faster service provided to fleet account customers at the site.

3.5 Business Support
Support Fleet Sales Supervisor & Account manager to achieve monthly site
revenue targets.

3.6 Quality Management System
Ensure Tasjeel QMS compliance at the counter.


Minimum: A high school certificate.Diploma is preferable
Minimum 1-2year experience in customer service field.
Should be computer literate and fluent in spoken and written Arabic.
Should be able to speak in Basic English.
Should be well-groomed, well-mannered and cordial with
customers of all nationalities