Quality Management System Officer

Job Title

Quality Management System Officer

Business

EPPCO International Limited

Job Purpose

Implement and maintain the Quality Management System (QMS), the Energy Management System (EnMS) to meet Ell's Health, Safety, Security, Environment, Quality (HSSEQ) & Sustainability objectives.

Review and evaluate processes of all Ell functions and implement improvements to be aligned with ENOC Operational Excellence framework.

Under the direct supervision of the General Manager, the incumbent will provide analytical support including detailed reporting for various key performance indicators (KPls) undertaken by the Terminal, to achieve HTL strategical objectives.
 

Principal Accountabilities

With direct day-to-day reporting to the General Manager, the incumbent is principally accountable to implement, administer and coordinate Ell Quality Management System (QMS) activities including e-system and documentation to comply with ISO 9001, ISO 14001, ISO 45001, ISO 50001, local legislations, corporate and customer requirements and applicable international standards, in consultation with all managers.

Quality Management
Ensure that all processes of the Quality Management System are established and effectively maintained.
Provide analytical and administrative support for collating all data such as the HSSEQ KPls, Sustainability performance, Management Reviews (Monthly & Quarterly), etc for the KPls Reporting to HTL, ENOC Group for tracking and monitoring of all targets and plans with appropriate actions.
Organise and facilitate the IMS and the EnMS Review meetings, to support the performance of the HSSEQ and Energy Management Systems respectively, maintaining the minutes of the meeting and tracking for the required actions.
Lead the Quality Management review meetings.
Coordinate in the formulating and implementing the QMS and EnMS plans and programmes to promote a quality culture, awareness programme in the terminal and for continual improvement in consultation with the respective managers.
Support in maintaining the documentation, coordinating the compliance and certification of ISO 9001, ISO 14001, ISO 45001, ISO 50001 and in line with the terminal's policy.

Audit Management System
Formulate, coordinate, and implement all required Audit Programmes in consultation with all managers to ensure the terminal's efficacies.
Liaise and coordinate (internally and externally) for all audits to ensure compliance and effectiveness of the Management Systems.
Ensure that all internal auditors are properly trained and competent to execute their assignments, where required.
Review the audits' feedbacks, findings, recommendations, and implementation of action plans and tracking the status.

Operational Excellence
Under the supervision of the General Manager formulate and implement the Operational Excellence Framework in line with ENOC strategies.
Collate all the required data, analyse, and prepare quarterly / annual reports to Ell Management.

Customer Care System
Investigate, analyse, and review all Non-Conformance Reports (NCRs) especially related to quality non-conforming events and customer complaints are in compliance with the appropriate procedures and verify the effectiveness of the corrective actions taken.
Analyse customer care data and provided reports on all outstanding issues to the Terminals Manager.

Other Administrative & Analytical Support
Through the audit process anticipates business problems, evaluate the impact, and recommends solutions.
Support the Emergency Management Team as required during crisis management.
Carry out ad hoc assignments related to process improvements as directed by Line Manager.

Additional Principal Accountabilities

Experience

Bachelor in Quality Management or equivalent field with 5 to 7 years of relevant experience in the Oil and Gas industry with a background on Quality Management System and frameworks.
Auditor qualification in ISO 9001 Quality Management System desirable, with the knowledge of ISO Management System such as ISO 14001, ISO 45001, planning and organizational skills.
Knowledge in incident reporting/ investigation system such as lntelex, SCAT, TapRooT.
Knowledge in Quality Management tools and system such as KAIZEN, LEAN­ SIX SIGMA, EFQM.
Good knowledge of regulations of local authorities and standards related to HSE in petrochemical Industry.

Additionally, the following in depth skill knowledge is a bare minimum:
Good inter-personal and Communication skills with knowledge of written and verbal English Language essential.
Proficient in MS Office (Word, Excel, and Power Point) and other related IT Applications.
Must possess analytical and problem-solving skills, and the drive and ability to translate information into relevant actions.
Ability to interrelate and interact effectively with individuals at various levels of the Organization and other material are essential.
A team player, self-starter and possess a high degree of commitment.