IT Quality Control Senior Analyst

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Date: 06-Mar-2023

Location: DUBAI, AE

Company: ENOC

Job Title

IT Quality Control Senior Analyst

Business

SHARED SERVICES, GHR & NBD

Job Purpose

Manage the implementation of quality standards across IT, and ensure adherence to quality standards by conducting regular audits.

Principal Accountabilities

Operational

  • Identifies and coordinates the implementation of industry quality standards across GIT
  • Monitors adherence to quality standards periodically and escalates breaches
  • Coordinates all GIT related audits (external and internal) and closure of audit points.
  • their knowledge, skills, and performance.
  • Implementing a company’s quality controls and policies such as Lean Sigma or ISO standardization requirements.
  • Researching and reviewing customer feedback and using this to inform quality processes and decisions.
  • Ensuring that processes meet required standards.
  • Monitoring the ongoing performance and outputs of the quality process.

Additional Principal Accountabilities

  • Regularly researching the marketplace and competition to keep up to date with industry developments.
  • Undertaking internal quality audits.
  • Direct staff and teams across the business to ensure quality frameworks are implemented.
  • Provide updates to senior managers and directors around quality issues.
  • Ensure that all suppliers meet the quality requirements of the company.

Stakeholder Management

Build strong relationships and working collaboratively with internal/external stakeholders and customers to achieve objectives.

Experience

Education

  • Degree: Minimum Bachelor’s degree in Computer Science, Engineering or Business field or equivalent.
  • Required professional certifications: Industry certification in IT Governance (CGEIT, COBIT 5, etc.), Risk Management (e.g. RMP, etc.).

Experience

  • 7+ years of relevant Information Technology experience.
  • 3+ years of proven experience in working IT Quality