Head - Retail Facilities & Administration

Job Title

Head - Retail Facilities & Administration

Business

ENOC Retail

Job Purpose

Head & direct day to day properties, accommodation, and warehouse operations, leading a team for achieving strategic objectives & targets in order to provide sustainable solutions and ensure the effective management of the Retail Operations Network, residential properties, rented accommodation delivered with service excellence, innovate and highest HSE standards to maximize ENOC's retail segment po1tfolio return on investment.

Lead & plan annual budget efficacies for the accommodations, warehouse, transportation, and rechargeable deliveries to sites.

Principal Accountabilities

Property Asset & Facilities Management

Lead & evaluate engineering plan and design architecture for proposed new retail staff accommodation and search for best locations with competitive rent and facilities
Ensure new asset being brought into operations are entered onto pre-planned maintenance program and subject to QA procedures & recommend procurement of capital equipment according to operation need.
Lead contract discussion and negotiation for retail operations requirements from tender to close at best phase & Identify contract risks and mitigation coll'esponding impact
Collaborates with Group Finance/Insurance/Legal providers for renewal of Insurance for company accommodations and handles property Insurance claims.
Ensure & maintain up to date record of asset/complexes, prope1ties for retail installed within properties in the Prope1ty Management System.
Ensure facilities management functions are up to standards and are aligned with ENOC/ Government requirements.
Ensure that all Company Properties in the retail staff accommodation units are adequately
secured, audited and managed.
Direct team to cany out regular inspections with objective of enforcing adherence to safety standard and customer satisfaction within allocated budget.
Act as a main contact point for external pa1iners, consultants, contractors covering company support services for retail network, residential properties, rented accommodation
Oversee the renovation projects at staff accommodation facilities to improve efficiency and ensure that facilities meet environmental, health, security standards and comply with government regulations.
Responsible for solving issues or conflicts between stakeholders to achieve group business objectives
Manage and organize in co-ordination with IT Department Solutions manager for providing requisite IT infrastructure like servers, Wifi, PCs, monitors, printers, hardware, software etc. for all accommodations
Manages the allocation of company accommodation by ensuring maximum utilization levels   and   maintenance   records   to   ensue   cost   effectiveness.

Employee Relations and Retail Welfare.

Manage and implement relevant electronic systems, smaii solutions, innovative to bring efficiency to the existing process
Develop the 'One ENOC' culture, maximize Happiness and Value delivered to stakeholder.
Drive ENOC value of Teamwork, Integrity, Transparency, Respect, Customer Focus to supp01i a robust value-based approach across accommodations.
Manage and develop all social wellness activities, initiatives and newsletters.
 

Additional Principal Accountabilities

Logistics and warehousing management

Ensure improvements retail warehouse policy and direct the implementation of procedures and controls covering all areas of the warehouse activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service to sites.
Oversee and approve a controlled and accurate system of stock replenishment to ensure stock items are consistently replenished and readily available to users at all times.
Ensure the traffic Management plan is followed with controlled movement at sites enforcing up to EHS standard.
Manage day to day transp01iation management platform including setting processes and
procedures in collaboration with other stakeholders, monitor key reports.
Develop & establish an enforces processes and procedures to ensure integrity of' transportation operations
Oversee the administration of the transpo1t function to ensure staff are transpo1ted to and from sites and accommodation in a timely and safe manner - planning process to include the number of trips, routes, size of vehicle etc.
Negotiate with third party service providers to provide quality and cost-effective services within the accommodation such as the catering facility and laundry services
Lead, provide oversees and instruct warehouse team on proper receiving storage, and issue of warehouse items
Plan, organize and manage all aspect of retail warehouse operations.
Monitor and analyse warehouse operational data and reports to verify compliance with established policies and procedures and work with standards

Government Relations

Manage and ensure effective liaising and co-ordination with Government Departments, and local bodies for organizational compliance for Trade licenses, Commercial licenses, Industrial licenses, Civil Defence approvals, Marketing and operations specific pe1missions, etc

Enterprise Risk Management
Ensure compliance with the requirements of the Integrated Enterprise Risk Management System relevant to domain risks and implement measures to manage and mitigate all identified risks in the Retail Accommodations.

Admin Services

Staff Management: Monitor SLA & KPI of outsource contractors and track performance level, ensure all team efficiently operating, all staff trainings are in place and meaningful to the operation
Policies and roles: Ensure policies, protocols and process are effectively developed and implemented and maintained reviewed and updated.

Environment. Health Safety and Quality
Ensures the Company's and Environment, Health & Safety policy, Procedures, Regulations and Objectives relate to the accommodation, warehouse, logistics are effectively implemented
Determines all relevant safety procedures are observed in all activities
 

Experience

Bachelor's Degree in Business Management, Finance or equivalent.
12 years of relevant experience in a similar field with at least 8-10 years in positions of progressively increasing managerial responsibilities.
Previous GCC experience is highly desirable.
Knowledge    of    business    and    project    management    including sound    financial understanding.
Advanced leadership and people management skills.
Sound strategic planning skills and entrepreneurial flair.
Strong business acumen.
Flexibility and adaptability to change.
Knowledge of HR and Finance processes.
Knowledge of IT infrastructure and applications.
Knowledge of Property and Facilities services.
Resilience - should have the ability to recover quickly from setbacks
Proactive - should be able to anticipate risks and opporunities and act accordingly.