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FLEET SALES SUPERVISOR

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Date: 14-Nov-2021

Location: DUBAI, AE

Company: ENOC

Job Title

Fleet Sales Supervisor

Business

Vehicle Testing & Registration

Job Purpose

Under the day to day supervision of Account Manager, the fleet sales
supervisor is responsible for achieving and exceeding the agree targets through acquiring and managing excellent customer service for fleet accounts at the designated counter in the site. He is also responsible for the achievement of targeted fleet account by visiting potential fleet companies in the market and offering Tasjeel services.

Principal Accountabilities

3.1 Fleet Sales Management/Supervision
Responsibility, in conjunction with the Account Manager, for the
achievement of sales targets by visiting potential companies in the market.

3.2 Customer Service

Responsible for the maintenance of outstanding customer service at the fleet account counter.
Ensure all fleet account customer received faster service as per standards set byAccount Manager. * Handles all customer complaints, in his shift, in a professional and courteous manner.
Responsible to achieve targeted customer satisfaction index score & Mystery shopper score at the site.


3.3 Tasjeel Image
Makes sure fleet companies do not overcrowd the test-bays or the waiting hall and monitors the fleet counter staff's performance on a regular basis.
3.4 Administrative Responsibilities
FSS, in his shift, is responsible for:
Explore business opportunities and generate PR in conjunction with Account Manager, Analysis and Consolidation of all Tasjeel select card/debit card account details from sales representatives and forward to HO for card processing, Keep atrack for all the select account document that received through his sales
team.

Development and maintenance of Sales team l'osters, time sheets and personnell records as required by Account Manager. Analysis and Generation of daily Sales statements and cash covers for collection. Consolidation analysis and reporting of daily collected fees report for his shift. Inter-site visits and visits to Tasjeel Head Office for weekly meetings and QMS meetings, when required.


3.5 Financial Management
Analyze the Monthly Sales and Income Report from HO. Monitor all expenses relating to fleet counter's operations to ensure these remain within Budget limits.


3.6 Staff Supervision
Responsible for the supervision and guidance to all sales representative staff to ensure that outstanding levels of customer service are maintained at all times.
Sets realistic individual and group performance targets and monitors
achievement of the same. Provides on the job guidance and training to existing staff to ensure corporate standards are maintained.

Experience

Should have a Bachelors in Business Administration Having a minimum of 2 - 4 years experience in a similar position. Excellent communication skills in written and spoken Arabic and English.

Fully IT Literate