Collection Supervisor

Job Title

Collection Supervisor

Business

ENOC Marketing

Job Purpose

The Collection Supervisor is responsible for overseeing and executing all collections-related activities for ENOC Lubes Sales & Marketing, ensuring timely and efficient collection of receivables from both the external and internal markets. The role aims to improve Days Sales Outstanding (DSO), reduce credit exposure, and support healthy cash flow by supervising collection operations, reconciling accounts, allocating payments accurately, and addressing payment
discrepancies in alignment with corporate credit policies and procedures.
 

Principal Accountabilities

1.    Collection Supervision & Coordination
•    Supervise and guide daily collections operations, ensuring consistent follow-up on all outstanding customer accounts in both external and internal markets.
•    Ensure timely and accurate collection of overdue payments as per defined credit terms.
•    Coordinate with internal departments including Sales, Finance, Legal, and Customer Service for effective collections and issue resolution.

2.    Customer Account Management
•    Establish and maintain proactive contact with customers to confirm invoice receipt, clarify payment status, and ensure collection commitments are honored.
•    Educate customers on payment methods, credit terms, and invoice components to minimize disputes or delays.
•    Monitor and manage customer credit limits and recommend adjustments in collaboration with the credit control team.

3.    Reconciliation & Payment Allocation
•    Oversee and perform reconciliation of customer accounts by validating invoice balances against payments received.
•    Ensure correct allocation of payments and credit notes to corresponding invoices within ERP system.
•    Identify and resolve unallocated or misapplied payments in a timely and accurate manner.

4.    Invoice & Dispute Management
•    Supervise resolution of invoice-related issues such as duplication, errors, or disputed charges by coordinating with relevant stakeholders.
•    Respond promptly to customer inquiries or complaints related to billing, payment status, or account discrepancies.
•    Reissue and follow up on missing or unreceived invoices.

5. Legal & Risk Mitigation
•    Liaise with legal department and external collectors to manage delinquent accounts and initiate recovery proceedings where necessary.
•    Flag high-risk accounts and provide recommendations for action, including credit limit suspensions or escalations.

6.    Cash Handling & Documentation
•    Oversee receipt of cheques and cash payments, ensure accurate ERP entry, and coordinate with Finance to confirm safe and timely transfer.
•    Maintain accurate and complete records of all collections, communications, reconciliations, and adjustments for audit purposes.

7.    Reporting & Monitoring
•    Review and analyze aging reports, track DSO trends, and generate periodic collection performance reports for management.
•    Highlight key challenges, risks, and recommendations to improve collection effectiveness.

8.    Process Compliance & Improvement
•    Ensure adherence to all corporate credit, collection, and compliance policies.
•    Recommend and implement process improvements to streamline collections and reduce overdue balances.
 

Additional Principal Accountabilities

Experience

A.    Qualifications & Experience
•    Minimum Diploma or higher in Finance, Accounting, or Business Administration.
•    At least 3-5 years of experience in collections or credit control, preferably in the lubricants, automotive, or FMCG sectors.
•    Previous supervisory experience is an advantage.
B.    Technical Skills
•    Strong working knowledge of ERP systems (Accounts Receivable module preferred).
•    Proficient in Microsoft Office, particularly Excel for reconciliation and reporting.
•    Sound understanding of credit control principles, reconciliation, and cash application processes.
•    Basic financial acumen and reporting skills.
C.    Behavioral Competencies
•    High attention to detail and accuracy.
•    Strong leadership and interpersonal skills.
•    Excellent communication skills in English; Arabic is an added advantage.
•    Problem-solving mindset and customer-oriented approach.
•    Professional, organized, and proactive with the ability to multitask and prioritize.